Hiring: Product Researcher, Experience Design Company: Pitney Bowes Location: Shelton, CT Job Posted Time: 2026-09-10 13:36:58 Employment Type: Remote Target Skills & Keywords : Accessibility, Product Management, Segment About the job Experience: •5 years of applied UX, product, or design research experience. Required Skills: •This role reports to the Head of Design, Experience Design and works within an Experience Design organization of 20 designers. •Conduct interviews, field visits, and surveys to identify customer jobs and unmet product needs. •Observe customers in context across warehouses, mailrooms, back offices, and mobile environments, documenting workflows and behaviors. •Contribute to market and audience research to understand segment differences and how our products compare to alternatives. •Translate findings into insights that define product opportunities. •Design and run concept tests, usability tests, and benchmarking studies, selecting methods based on the decision and timeline. •Identify and track experience metrics that show whether a product is working as intended. •Analyze product data alongside qualitative evidence to size problems, direct further research, and confirm impact after release. Qualifications: •Advanced degree in a related field. •Shipping, mailing, logistics, retail, or e‑commerce domain experience. •B2B or enterprise software experience. •Research with products used across a wide range of technical experience, including accessibility‑focused studies. •Research on AI‑assisted or recommendation‑driven features. •Use of AI tools in the research workflow — recruiting, synthesis, analysis — without loss of rigor. •Research measurably changes what teams build. •Product partners bring research in before scope is set. •Discovery produces unmet needs that enter the roadmap. •Conclusions are traceable to evidence and hold up under scrutiny. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!