Hiring: Product Owner, Customer Experience Company: GAINSCO Location: Dallas-Fort Worth Metroplex Job Posted Time: 2026-09-17 14:47:50 Employment Type: Hybrid Target Skills & Keywords : Agile, Business Analysis, Google Analytics, Product Management, Scrum, Stakeholder Management About the job Experience: •5+ years of experience in Product Management, Product Ownership, Customer Experience, Business Analysis, or a related role is required. •3+ years of experience within Property and Casualty insurance is required, preferably non-standard auto insurance. •In-depth knowledge of digital customer journeys and customer experience best practices. •Knowledge of insurance policy administration, billing, claims, and CRM platforms. •Operational familiarity with customer contact center technologies and omnichannel engagement tools. Required Skills: •Serving as the voice of the customer, you will balance customer needs with business objectives, regulatory requirements, operational efficiency, and profitability within the non-standard auto insurance market. •Partner across the organization to reduce customer friction, improve retention, increase digital adoption, and deliver measurable improvements throughout the insurance journey. Qualifications: •Bachelor’s degree in Business, Marketing, Technology, Insurance, or a related field required. Compensation: •Competitive benefits and rewards package •Excellent benefits package: medical & dental, vision insurance, life insurance, short term, and long-term disability insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!