Hiring: Product Owner - Contact Center Workforce Management Tools Company: Wells Fargo Location: Chandler, AZ Job Posted Time: 2026-09-17 09:53:33 Employment Type: Hybrid Target Skills & Keywords : Agile, Confluence, Jira, Kanban, Product Management, Product Strategy, Scrum, Stakeholder Management, User Experience About the job Experience: •4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Skills: •The individual will be responsible for managing product backlogs, translating business requirements into well-defined user stories, and ensuring solutions are delivered with a focus on customer experience, operational efficiency, and business value. •In This Role, You Will Qualifications: •Strong knowledge of contact center operations and Workforce Management disciplines, including forecasting, capacity planning, scheduling, intraday management, real-time operations, workforce engagement, and performance analytics •Proven ability to collaborate with software engineering teams to deliver technology solutions from concept through implementation and adoption •In-depth knowledge of release planning, dependency management, prioritization methodologies, and cross-functional delivery coordination •Demonstrated success driving measurable operational improvements through workforce optimization technologies and process enhancements •Strong analytical, problem-solving, and decision-making skills with the ability to leverage data and customer insights to influence outcomes •Excellent communication, facilitation, stakeholder management, and executive presentation skills •Demonstrated capacity to work successfully in a fast-paced environment, manage competing priorities, and lead through ambiguity while maintaining a customer-centric and outcome-oriented mindset Compensation: •$87,000 - $140,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!