Hiring: Product, Member Experience Company: Base Power Company Location: Austin, TX Job Posted Time: 2026-09-10 14:47:03 Target Skills & Keywords : Product Management, Product Strategy, Program Management About the job Experience: •7+ years in product management, product marketing, customer experience program management, or a similar function at a fast-paced consumer company. Required Skills: •You'll sit at the intersection of product management and member lifecycle education—owning the post-sale member experience from the moment someone signs with Base through years of membership. •Done well, this role directly reduces contact volume, increases net promoter score, drives app engagement, and keeps members for life. •Understand member bottlenecks and satisfaction from end to end to catch problems early and prevent them systemically, at scale. •Own all in-product experiences—tooltips, notifications, explanations, and educational prompts—ensuring members always know what's happening with their system and why it matters. •Map the full post-sale member journey and identify moments where a product intervention can reduce friction, answer questions, and build confidence. •Build, maintain, and continuously improve a self-serve knowledge base that answers member questions proactively and reduces inbound contact volume. •Design and manage lifecycle communication flows across email, SMS, and push notifications for post-sale onboarding, installation milestones, and ongoing member engagement. •Translate complex energy concepts into clear, simple product experiences any homeowner can understand. Qualifications: •3–7+ years in product management, product marketing, customer experience program management, or a similar function at a fast-paced consumer company. •Direct experience owning the end-to-end customer experience—you know where things break down because you've seen it firsthand, not just measured it in a dashboard. •Exceptional product instincts—you make complicated things simple and turn dry moments into engagement. •A data-driven mindset: you define success metrics before you start, and you know how to measure what's working. •Strong organizational instincts—you can manage a product backlog, have clear version control and change logs, maintain a Help Center, and run multiple active sequences without dropping anything. •Hands-on experience building and optimizing lifecycle journeys in various tools. •Demonstrated capacity to operate cross-functionally and hold a high bar for quality across every member touchpoint. •Comfort being both strategic and hands-on—you're just as comfortable auditing a comms sequence as you are presenting a product strategy to leadership. •Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive. •First Principles Thinking: Question assumptions. Principles > rules. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!