Hiring: Product Manager Company: ICE Location: Jacksonville, FL Job Posted Time: 2026-09-10 11:59:32 Target Skills & Keywords : Agile, Business Analysis, Product Management, Product Strategy, Scrum About the job Experience: •5+ years of product management experience, with at least 3 years in mortgage servicing •At least 3 years in mortgage servicing Required Skills: •Prioritize features and enhancements based on client needs, regulatory requirements, and business value •Define and maintain product backlogs with well-groomed, clearly articulated user stories and acceptance criteria •Lead requirements-gathering sessions, workshops, and discovery calls with client stakeholders to capture business needs and translate them into actionable product specifications •Deliver product demonstrations and solution walkthroughs to clients, including executive audiences, showcasing new capabilities and workflow improvements •Build strong client relationships, acting as a trusted advisor who understands their servicing operations and cash management challenges •Development Collaboration •Partner closely with engineering and QA teams in an Agile environment, participating in sprint planning, backlog refinement, daily standups, and retrospectives •Write detailed functional specifications, process flows, and acceptance criteria that engineering teams can execute against with minimal ambiguity Qualifications: •Identify and address gaps in cash reconciliation, exception handling, and audit trail capabilities •Demonstrated expertise in cash management, payment processing, or financial operations within a servicing or loan administration environment •Demonstrated success in client-facing work — conducting requirements sessions, delivering demos, and managing stakeholder expectations •Strong collaboration skills with software development teams; experience working in Agile/Scrum methodologies •Demonstrated capacity to write clear, detailed user stories and functional specifications •Excellent communication skills — able to translate technical concepts for business audiences and business requirements for technical teams •Operational familiarity with servicing platforms (e.g., Black Knight MSP, ICE Mortgage Technology, Sagent, or similar) •Exposure to CFPB regulations, GSE guidelines, and state-specific servicing compliance requirements •Background in business analysis or implementation consulting within fintech or mortgage technology •As AI Becomes a Foundational Element Of How We Operate And Deliver Value, Candidates Are Expected To Bring — Or Be Committed To Developing — The Following Competencies Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!