Hiring: Product Manager, Enterprise Communication Platforms Company: JPMorganChase Location: Plano, TX Job Posted Time: 2026-09-11 18:01:49 Employment Type: Hybrid Target Skills & Keywords : Agile, Go About the job Experience: •5+ years applied experience Required Skills: •Lead the roadmap for enterprise contact center platforms, defining outcomes, metrics, and secure, reliable delivery. •As a Product Manager, Enterprise Communication Platforms at JPMorganChase within Corporate Technology and the Contact Center Product Line, you will own the end-to-end success of contact center capabilities that help employees serve customers more effectively in a hybrid, global environment. You will partner with internal customers to design and integrate Amazon Connect workflows into business applications and operating processes, ensuring solutions are valuable, viable, and measurable. You will define outcomes, prioritize the product backlog, and align stakeholders to deliver reliable, secure, and high-quality experiences at enterprise scale. •Job Responsibilities •Define and communicate a clear product vision, strategy, and roadmap aligned to long-term business goals and customer needs •Partner with internal customers and technology teams to design, build, and integrate Amazon Connect workflows into line-of-business applications and operational processes •Translate customer problems into well-scoped product requirements and prioritized backlog items, balancing value, risk posture, cost, and reliability •Establish and manage product metrics and success measures, including customer satisfaction, adoption, service levels, and operational performance •Lead discovery efforts, including user research and industry trend monitoring, to inform near- and long-term product decisions •Drive cross-functional delivery alignment across engineering, operations, risk and controls, and business partners to ensure consistent execution •Oversee product readiness and go-to-market planning, including communications, enablement, and adoption plans for internal customers •Create an environment that supports responsible experimentation, rapid learning cycles, and continuous improvement •Facilitate senior stakeholder engagement and governance, setting expectations, communicating tradeoffs, and providing transparent status reporting •Required Qualifications, Capabilities And Skills •Formal training or certification on product engineering concepts and 5+ years applied experience •Proven experience as a technology product manager in a large, matrixed enterprise environment with end-to-end product ownership Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!