Hiring: Product Manager - Customer Education Company: Basis Location: New York, NY Job Posted Time: 2026-09-10 11:54:33 Employment Type: Full-time / Hybrid Target Skills & Keywords : Product Management, SaaS, Slack, Spring About the job Experience: •4+ years building or scaling a customer education or technical enablement program at a modern SaaS or AI company Required Skills: •The way accountants work is changing. AI agents are now doing real work – preparing returns, reviewing workpapers, flagging exceptions – and accountants need to learn how to work alongside them. At Basis, we believe you can't just hand someone a powerful tool and walk away. You have to guide them into the future. •Own the Academy as a product: strategy, roadmap, content operations, and outcomes •Build best-in-class digital learning experiences: role-based paths tailored to Preparers, Reviewers, and Managers across CAS, Tax, Audit, and Advisory •Design the "Basis Certified" credential ladder: define what it means to be an expert in AI Accounting and build a certification that matters •Build for scale: translate our high-touch, white-glove training into scalable, on-demand courses and interactive simulations •Drive CPE accreditation: work toward making Basis courses eligible for Continuing Professional Education credits, a major differentiator for firm partners •Build the content operations machine: produce high-quality learning content efficiently and keep it current with every product release •Hire and lead a lean, high-output team (instructional designers, content producers, live session facilitators) Qualifications: •Proven ability to evolve a program from live-training-only to a hybrid model of self-paced digital learning and live workshops •Background in accounting, finance, or a similar regulated industry •Operational familiarity with CPE/CE accreditation programs (NASBA or similar) •What We Look For First principles reasoner: builds frameworks from scratch rather than copying what's been done before •High agency: takes ownership of outcomes and moves fast without waiting for perfect information •Builder mentality: treats the Academy as a product; cares about user journey, platform UX, and whether content actually creates behavior change •Office lover: prefers shouting across a room over a Slack message, seeking full-time in-office in NYC •Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health. •Basis will cover 100% of your Wellhub Gold membership. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!