Hiring: Product Manager - CIAM Company: Citizens Location: Phoenix, AZ Job Posted Time: 2026-09-17 00:43:32 Target Skills & Keywords : Agile, Kanban, Phoenix, Product Management, SAFe, Scrum About the job Experience: •7+ years in product management, platform delivery, or identity/authentication/fraud domains Required Skills: •4 Days in the office from any of our locations in Johnston RI, Charlotte NC, Dallas TX, Nashville TN, Iselin NJ, Westwood or Medford MA, or Phoenix AZ and couple other locations •Role is not relocation eligible. •Product Manager, CIAM Authentication & Identity Platform Delivery Lead •The Product Manager for Customer Identity & Authentication will lead delivery of Citizens’ next-generation centralized CIAM platform, a core pillar of the bank’s •Strategy. This role is responsible for transforming fragmented authentication and identity verification capabilities into a unified, risk-based, and intelligence-driven platform that reduces customer friction while strengthening fraud defenses. •Lead delivery of a centralized CIAM platform, consolidating fragmented authentication and identity verification capabilities across mobile, digital, contact center, and branch channels •Drive OTP and authentication consolidation strategy, reducing redundancy, improving reliability, and enabling consistent customer experience across journeys •Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step-up Qualifications: •Bachelor’s degree required; advanced degree preferred •Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM •‌The salary range for this position is $142,000 – $185,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.. •Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. •At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Compensation: •$142,000 - $185,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!