Hiring: Procurement Customer Service Specialist (Hybrid) Company: Northwestern University Location: Evanston, IL Job Posted Time: 2026-09-10 11:29:30 Target Skills & Keywords : HTML, Microsoft Office, User Experience About the job Required Skills: •Procurement and Payment Services (PPS) •Serves as the centralized hub for all procurement and payment-related activities at Northwestern University. PPS is committed to delivering timely, accurate, and policy-compliant procure-to-pay financial services, while continually improving systems and processes to enhance efficiency and the overall user experience. •This position will be part of a customer service unit within Service Delivery and Special Projects. •Candidates will need to be well versed in all processes related to purchasing and payment, including Vendor File Management, Purchasing, Accounts Payable, Corporate Card, ePayment, eProcurement, travel, etc. •This position must maintain a close working relationship with all units within Procurement and Payment Services, other departments and schools, as well as the vendor community. •Note: Not all aspects of the job are covered by this job description. •Provide excellent customer service, over the phone, by email, and in person answering standard questions regarding status of requests, policies and procedures for processing transactions, and/or instructions for completing paperwork. •This includes monitoring the email in boxes, answering the main phone number, sorting and distributing mail received, and interacting with walk in customers. Qualifications: •All functions listed below are performed with a high degree of independence and must be performed with integrity. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!