Hiring: Process Optimization Manager Company: W. R. Berkley Corporation Location: Jacksonville, FL Job Posted Time: 2026-09-09 18:00:10 Target Skills & Keywords : R Segment About the job Required Skills: •Process Improvement Manager •is responsible for assessing, analyzing, designing, and supporting the execution of enterprise process optimization initiatives across W. R. Berkley Corporation and its operating companies. This role works directly with business stakeholders to understand current-state processes, identify pain points and root causes, evaluate improvement opportunities, and help implement practical changes across people, process, data, and technology dimensions. •Lead and support initiatives/projects within a portfolio of process improvement and optimization initiatives, initially focused on claims operations and related value streams. •Partner with operating company leaders, claims leaders, underwriting leaders, finance leaders, technology teams, shared services, corporate executives, and external vendors to identify and advance improvement opportunities. •Conduct current-state process assessments, including interviews, data review, workflow observation, pain point analysis, dependency mapping, and documentation of process variations across decentralized business units. •Facilitate value stream mapping, root cause analysis, process redesign sessions, and structured problem-solving workshops with business and technical stakeholders. •Develop future-state process designs that improve quality, cycle time, productivity, transparency, control, customer or claimant experience, and overall operational effectiveness. •Identify opportunities for workflow automation, technology enablement, process standardization, control improvement, data quality enhancement, and elimination of non-value-added activity. •Assess improvement opportunities across people, process, data, technology, governance, and change management dimensions, recognizing that technology alone may not resolve operational pain points. •Support development of project charters, implementation roadmaps, business cases, ROI estimates, resource plans, executive presentations, and decision materials for the group executive leader and senior stakeholders. •Coordinate cross-functional execution activities, including milestone tracking, issue/risk management, stakeholder follow-up, dependency management, and preparation of project status materials. •Collaborate with technology partners to translate business needs into practical requirements for workflow tools, reporting, automation, analytics, and other operational solutions. •Contribute to the evaluation of AI, automation, RPA, analytics, and emerging technology opportunities, with emphasis on business fit, risk, practicality, adoption, and measurable outcomes. •Prepare clear, concise, executive-ready documentation, presentations, process maps, decision summaries, and recommendations for business and corporate leadership. •Promote a culture of contin Compensation: •$10 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!