Hiring: Problem Management Associate Company: The Depository Trust & Clearing Corporation (DTCC) Location: Tampa, FL Job Posted Time: 2026-09-16 12:41:52 Employment Type: Remote Target Skills & Keywords : CI/CD, CSS, Capital Markets, Change Management, Root Cause Analysis, ServiceNow About the job Experience: •2 years of related experience Required Skills: •Work closely with aligned technical teams, to help identify and classify problems and their root causes. •Coordinate with IT teams to track and coordinate permanent solutions to incidents. •Handle the Problem Management lifecycle from identification to closure - applying industry best practices and adhering to internal target timeframes. •Make use of data analytics tools and dashboards to look for incident trends and themes. •Ensure Problem Management Procedures are being followed for all Problem record activities. •Work closely with other Problem Management team members and aligned technical teams to ensure all Problem metrics and reporting is provided on a timely basis and according to audit and regulatory requirements. •Work closely with other Service Management functions such as Incident and Change Management to ensure data captured is accurate and standard workflows are followed. •Share corrective actions and lessons learned in with Problem Management team members and aligned technical teams to promote a culture of continuous improvement and proactive problem management. Qualifications: •Minimum of 2 years of related experience •Bachelor's degree preferred and/or equivalent experience= •Previous experience in IT Service Management preferably using ITIL processes. •Strong analytical and problem-solving skills. •Operational familiarity with data analytics tools and processes. •Excellent communication and coordination skills. •Demonstrated capacity to work with cross-functional teams and manage multiple tasks simultaneously. •Knowledge of ITSM tools such as ServiceNow. •General technical background in incident management, OSI layer analysis, CI/CD, SDLC, database, Mainframe, MQ, Networks, and Cyber. Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!