Hiring: Problem & Change Governance Lead Company: D.A. Davidson Companies Location: Great Falls, MT Job Posted Time: 2026-09-16 11:17:34 Target Skills & Keywords : Agile, CI/CD, Confluence, Jira About the job Required Skills: •Problem Management & Knowledge •Own and improve the Problem Management process, standards, records, and prioritized backlog •Use incident, monitoring, vendor, service, and knowledge-use data to identify repeat issues and problem candidates •Identify the right business and technical stakeholders, coordinate root-cause reviews, and ensure each problem has a clear impact, owner, status, workaround, action plan, and target date •Track workarounds and permanent fixes, follow up on overdue actions, and raise delays or risk decisions to the right leaders •Own and improve the Change Enablement process, standards, records, approval paths, and change schedule •Identify schedule conflicts, high-risk periods, shared impacts, and the business and technical stakeholders who should review, approve, validate, or receive communications about material changes •Review change requests for business impact, risk, testing, dependencies, timing, communications, monitoring, support knowledge, business validation, recovery plans, and rollback readiness Qualifications: •Commitment to maintain client confidentiality and data security •Communicate in a clear and service-oriented manner; use appropriate, professional language and grammar to effectively exchange ideas and information •Demonstrated capacity to proactively work with both external and internal clients; relate with others in a professional manner to accomplish work responsibilities and objectives •Demonstrated capacity to maintain regular, predictable attendance •A four-year degree in information technology, business, or a related field, or equivalent work experience •ITIL 4 Foundation certification or higher •Successful completion of the Securities Industry Essentials (SIE) exam and Series 99 within 120 days of the start date •Solid functional working knowledge of KCS principles, including searching before creating, reusing knowledge, improving articles during use, and capturing knowledge in the flow of work •Strong analytical, organizational, facilitation, coaching, communication, and decision-making skills, including the ability to explain technical issues, business impact, and risk to varied audiences •Demonstrated capacity to identify the right stakeholders, bring teams together, maintain accountability without direct authority, work independently, and manage competing priorities Compensation: •$74,000 - $90,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!