Hiring: Principal Technical Support Engineer Company: Pegasystems Location: Waltham, MA Job Posted Time: 2026-09-16 13:18:57 Target Skills & Keywords : Agile, FedRAMP, Java About the job Experience: •5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience. •4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions •2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration •Gartner Analyst acclaimed technology leadership across our categories of products •Continuous learning and development opportunities Required Skills: •Be working along with best colleagues and customers across the globe. •The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. •Contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs. Qualifications: •Strong analytical and problem-solving skills. •Bachelors or Master’s degree in Computer Science and Engineering, or equivalent •Demonstrated capacity to identify, propose and implement solutions and ability to work in a flexible, team environment •Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture •Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict •Proven ability to interact directly with customers at all levels •Demonstrated customer-facing skills including expectation management, communication skills, information management •Demonstrated effective oral and written communication skills, including poise in pressure situations •Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB) Compensation: •Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!