Hiring: PRINCIPAL TECHNICAL SUPPORT ENGINEER Company: NETSCOUT Location: Allen, TX Job Posted Time: 2026-09-03 10:21:53 Employment Type: Full-time Target Skills & Keywords : Linux About the job Experience: •7 years in network management supporting external customers Required Skills: •Principal Support Engineer •We are Guardians of the Connected World. We are looking for exceptional talent to join our team. •NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years. •NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second. •Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data. •Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customers business. •Interface directly with customers to troubleshoot and resolve complex network and product issues •Interface with our world-class support, development and SQA teams to identify and to resolve product issues Qualifications: •Bachelors (or equivalent work experience) •Bachelors (or equivalent work experience) Job Type Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!