Hiring: Principal Solutions Consultant Company: Connect Tech+Talent Location: Durham, NC Job Posted Time: 2026-09-10 12:20:13 Employment Type: Full-time Target Skills & Keywords : Product Management About the job Required Skills: •As an Enterprise Solutions Consultant, you will partner with some of our largest and most strategic customers, helping organizations that invest more than $1M annually in their customer experience transformation initiatives. •Enterprise Solutions Consultants typically support 2–3 Account Executives and serve as trusted advisors throughout the sales cycle. •Discover – Lead discovery sessions, business value workshops, and stakeholder meetings to uncover business challenges, identify opportunities, and define measurable outcomes. Present findings and recommendations to both business and technical audiences. •Innovate with AI – Lead customer-facing AI proof-of-concept (POC) initiatives, workshops, and trial programs. Help customers evaluate emerging AI capabilities, define success criteria, demonstrate business value, and accelerate adoption of Genesys AI solutions. •Design & Demonstrate – Develop tailored solution demonstrations that align to customer objectives and tell a compelling story around business transformation, operational efficiency, and customer experience innovation. •Advise & Influence – Act as a trusted technical advisor to executives, stakeholders, and influencers by connecting customer needs to client solutions and strategic outcomes. •Learn & Share – Maintain expertise in Genesys products, AI innovations, cloud technologies, and industry best practices. Share knowledge internally and externally to help customers realize long-term value. •Collaborate – Work closely with Sales, Product Management, Professional Services, Customer Success, and Partners to develop winning strategies and solve complex customer challenges. Qualifications: •Passion for technology, innovation, and helping customers solve complex business problems. •Strong interpersonal, presentation, verbal, and written communication skills, with the ability to engage audiences ranging from technical practitioners to executive leadership. •Operational familiarity with AI, automation, conversational technologies, or customer experience platforms, with the ability to guide customers through evaluations, trials, and proof-of-concept initiatives. •Demonstrated capacity to work effectively in a fast-paced, cross-functional environment while managing multiple priorities and deadlines. •Strong problem-solving skills and an ability to think creatively when addressing customer challenges. •Understanding of enterprise IT concepts, cloud technologies, networking, security, databases, and software architecture. •Must be based in the Eastern US Region. Compensation: •Flexible work environment (work from home / hybrid options) •Medical, Dental, and Vision Insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!