Hiring: Principal Product Manager, Omnichannel CX Company: Nextiva Location: Scottsdale, AZ Job Posted Time: 2026-09-17 03:46:36 Employment Type: Remote Target Skills & Keywords : Microservices, Product Management, Product Strategy, SaaS, Segment About the job Experience: •6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery. Required Skills: •This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. Qualifications: •Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes. •Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights. •Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success. •Operational familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms. •Excellent communication and executive presentation skills. •Operational familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions. •Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA preferred. Compensation: •$130,000 - $200,000 / year •Competitive benefits and rewards package •Competitive compensation, equity participation, and comprehensive benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!