Hiring: Principal Product Manager, Directed Workflows Company: Zillow Location: United States Job Posted Time: 2026-09-12 10:17:21 Employment Type: Remote About the job Experience: •10+ years of product management experience, including ownership of complex systems spanning multiple teams and customer or operator journeys Required Skills: •Get To Define and lead a multi-year product vision for Directed Workflows as an AI-first service system spanning engagement and loan production •Define, with Sales and Business Operations, the sales and service process this system encodes: customer jobs, value at each stage, and how that experience earns attention and advocacy •Own the eval infrastructure you build or integrate: score AI agent output against the intended process, learn from operator feedback in production, and run experiments that show whether the directed work moved the outcome •Sequence from high-leverage pilots to platform: prove outcomes in focused increments, retire or redesign what does not move the metrics, then expand successful patterns across the financing journey •Influence across Zillow so the customer experience, the real estate agent experience, and the home finance operator experience operate as one coordinated service, and represent that strategy with senior leaders including risks and trade-offs •This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. •In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Qualifications: •Bachelor's degree in Computer Science, Engineering, Business, or a related field •Demonstrated experience shipping agentic or decisioning products as a closed loop: designing the AI harness and the eval infrastructure that proved and improved outcomes •Strong analytical ability using data, experimentation, and model/product evaluation to improve conversion, quality, or operator productivity •Track record of influencing senior Engineering, AI, Operations, and business stakeholders around strategy, trade-offs, and execution •Or an equivalent combination of education and experience •How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. •Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. •No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!