Hiring: Principal Product Manager, AVA AI Company: Genesys Location: North Carolina, United States Job Posted Time: 2026-09-03 10:42:31 Target Skills & Keywords : LLM, Product Management, Product Strategy, SaaS, Zoom About the job Experience: •6+ years of product management experience, including meaningful experience with AI, SaaS, customer experience, conversational AI, or related technology platforms Required Skills: •Own the end-to-end product roadmap for the AI-powered virtual agent platform, translating customer, business, and technical priorities into clear decisions from prioritization through launch •Drive alignment with closely partnered teams on roadmap sequencing, dependencies, delivery timing, and shared outcomes to maintain execution velocity •Lead platform enablement across internal adoption, product documentation, stakeholder readiness, and cross-team coordination to accelerate effective use of new capabilities •Partner with engineering and design to deliver scalable, high-quality AI-driven experiences that improve self-service and customer outcomes •Translate customer, stakeholder, usage, and market insights into product priorities that strengthen platform adoption, performance, and long-term value •Identify and advance opportunities to apply AI, Generative AI, and LLM capabilities to conversational AI, virtual agents, and self-service automation •Influence product direction by monitoring developments in conversational AI, virtual agents, automation, and emerging AI capabilities and translating relevant advances into platform opportunities •Shape the platform's expansion into broader digital priorities, building the strategy, stakeholder alignment, and product context needed as the scope evolves Qualifications: •Demonstrated success in owning complex product capabilities end to end, from product strategy and prioritization through development, launch, and adoption •Demonstrated ability to operate independently at both strategic and tactical levels while managing dependencies across multiple teams •Strong cross-functional leadership and collaboration skills across engineering, design, customer success, enablement, and other product stakeholders •Solid understanding of AI, Generative AI, and LLM applications within conversational AI, virtual agents, automation, or digital self-service •Strong product judgment with the ability to balance near-term execution, customer needs, technical constraints, and longer-term strategic shifts •Excellent communication skills with the ability to articulate product strategy, priorities, tradeoffs, and technical concepts to technical and non-technical stakeholders •Demonstrated ability to use customer feedback, product data, and market insights to guide prioritization and product decisions •Strong knowledge of virtual agent platforms, conversational AI, customer experience technology, or digital self-service ecosystems Compensation: •$158,800 - $279,200 / year •Flexible work environment (work from home / hybrid options) •This role might also be eligible for a commission or performance-based bonus opportunities Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!