Hiring: Principal PR Manager Company: Twilio Location: United States Job Posted Time: 2026-09-12 11:22:40 Employment Type: Remote Target Skills & Keywords : AI, Twilio About the job Experience: •10+ years of experience in corporate communications, executive communications, or public relations, ideally within a high-growth or enterprise technology environment. Required Skills: •Lead Employer Brand PR: In partnership with the People team, drive awareness of Twilio as a great place to work by spotlighting the company’s people, values, and culture through proactive external storytelling. •Own External CAO Communications: Design and execute a comprehensive external communications strategy for Twilio’s Chief Administrative Officer, inclusive of media opportunities, thought leadership, speaking engagements, and LinkedIn social presence. •Manage Partner and Customer PR: Work closely with Twilio’s Partner and Customer Marketing teams to identify external storytelling opportunities highlighting Twilio’s customers and partners. Proactively pitch media on how Twilio’s customers and partners use the platform to deliver exceptional customer experiences. •Lead Social Impact PR: Working closely with Twilio’s Chief Social Impact Officer to develop thought leadership content and secure media coverage spotlighting Twilio.org and the thousands of social impact organizations that use Twilio’s products to make a lasting impact across the globe. •Support Financial Communications: Support Twilio’s quarterly earnings, acquisition, and industry investment announcements by working closely with the company’s Investor Relations team. •Collaborate Cross-Functionally: Lead PR programs and drive media relations, including proactive press outreach, by collaborating with stakeholders across internal teams and external agency partners. Qualifications: •Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! •Exceptional media relations, with a demonstrated ability to successfully pitch and place stories in top-tier business and technology outlets – even in the absence of hard news. •Demonstrated success in directly supporting and advising C-suite leaders in high-stakes, fast-moving environments. •Strong writing, editing, and storytelling skills with executive judgment and the ability to capture a specific leader's authentic voice. •Strong business acumen and financial communications experience, ideally with a publicly traded company. •Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision. •Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines. •Strong collaborative skills, with a proven ability to work with multiple cross-functional partners simultaneously. •Active practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools. •Operational familiarity with enterprise technology: A solid baseline understanding of cloud communications, API technologies, data platforms, and the customer engagement landscape. Compensation: •$141,520 - $176,900 / year •This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!