Hiring: Principal Forward Deployed Engineer, HLS Company: Talkdesk Location: Bellevue, WA Job Posted Time: 2026-09-11 10:42:25 Target Skills & Keywords : Cerner, Digital Transformation, Enterprise Architecture, Epic Systems, Event-Driven, GraphQL, JavaScript, Kafka, LLM, Microsoft Excel, Milvus, Node.js, Pinecone, Python, Qdrant, RAG, REST, RabbitMQ, SAP, Salesforce, Systems Integration, TypeScript, Webhooks, gRPC, pgvector About the job Experience: •10+ years of progressive experience in software engineering, systems architecture, or technical solutions engineering, with 3+ years focused on cloud services architecting and deploying complex AI/ML/Agentic solutions in production. Required Skills: •Act as the lead Technical Architect for Talkdesk’s largest, most complex global deployments. Design robust, scalable, and secure multi-agent systems, establishing architectural blueprints for enterprise integration across heterogeneous technology stacks. Ensure designs meet stringent enterprise standards for security and scale. •Serve as the primary technical authority for key accounts, building deep consensus with customer stakeholders including executive and principal architects. De-risk high-stakes implementations by anticipating systemic integration challenges, performance bottlenecks, and security vulnerabilities before they impact production. •Partner directly with Talkdesk Core Product and AI Engineering teams to translate customer requirements into core platform capabilities. Codify frontline deployment learnings into standard solution patterns, directly influencing Talkdesk’s long-term Agentic AI roadmap. •Mentor and raise the technical bar for FDEs through code reviews, architecture reviews, and design documentation standardizations. Define and champion engineering best practices for prompt engineering, agent evaluation, agentic workflow orchestration, and enterprise software delivery. Qualifications: •You are a visionary builder and technical leader who thrives in ambiguous, fast-paced enterprise environments. You bring deep expertise in distributed systems and modern AI architectures, paired with the executive presence needed to guide Fortune 500 technology executives through complex digital transformations. •Proven Track Record at Enterprise Scale: Experience leading client-side architecture and integration for large IT environments (e.g., global ERPs, legacy contact center infrastructure, enterprise CRMs). •Deep Mastery of Agentic AI Systems: Proven experience designing and orchestrating multi-agent systems, complex RAG pipelines, planning algorithms, long/short-term memory structures, and tool-use/function-calling frameworks. •Advanced Software Engineering: Exceptional proficiency in TypeScript, Python, JavaScript, or similar modern languages, with an uncompromising standard for secure, scalable, and fully tested production code. •Complex Systems Integration: Expert knowledge of enterprise integration patterns (REST/GraphQL APIs, webhooks, gRPC, event-driven architectures, Kafka/RabbitMQ) and enterprise data flows. •Executive Presence & Influence: Demonstrated ability to build trust, navigate complex organizational dynamics, and drive technical consensus with C-suite executives and VP-level engineering leadership. •Deep expertise with Retrieval-Augmented Generation (RAG) architecture, advanced vector database management (Pinecone, Qdrant, Milvus, pgvector), and LLM evaluation frameworks. •Healthcare: Epic, Cerner, Aetna/Payer systems. •Retail/E-commerce: Salesforce, SAP, complex inventory management platforms. •Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!