Hiring: Principal Customer Success Manager (Large Law) Company: iManage Location: United States Job Posted Time: 2026-09-12 12:55:45 Employment Type: Remote Target Skills & Keywords : Product Management, Project Management, SaaS, Salesforce About the job Experience: •10+ years of experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment. Required Skills: •Oversee a portfolio of global strategic large law firms, responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. •Engage closely with field-facing teams—such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms—offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. •Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. •Partner cross-functionally with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. •IM Responsible For Client Relationship Management Compensation: •$120,000 - $165,000 / year •Flexible work environment (work from home / hybrid options) •Bonus Points If I Have Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!