Hiring: Principal Business Intelligence Engineer, Amazon Customer Service Company: Amazon Location: Seattle, WA Job Posted Time: 2026-09-16 13:34:11 Target Skills & Keywords : AI, Data Warehouse, ELT, ETL, HBase, Hive, MATLAB, Machine Learning, Python, R, Redshift, SQL, Spark, yarn About the job Experience: •10+ years of business intelligence and analytics experience •5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML (Artificial Intelligence/Machine Learning), GenAI (Generative AI), Analytics, Database, and/or Storage experience Required Skills: •Define the customer and map the journey. Build the data models and analytical frameworks that give CXP a unified view of the customer journey across every channel (chat, voice, home page). •Build the data foundation for personalized support. Own the curated data products (customer profiles, interaction histories, intent signals, resolution patterns) that enable CXP to tailor the experience based on customer context. •Own the technical architecture and roadmap for CXP's analytics data ecosystem, including pipeline orchestration, schema design, data quality monitoring, and the integration layer feeding BI and AI/ML systems. •Operationalize "data as a product" with clear ownership, freshness SLAs, lineage, and governance standards that scale across multiple director organizations. •Drive metric integrity by establishing canonical definitions, reconciling data sources, and building validation frameworks leadership can trust. •Lead cross functional alignment with Science, Product, and Engineering teams on data modeling standards and integration patterns. •Make high judgment technical decisions on modeling trade offs, build vs. buy, and cost/performance optimization. •Mentor and raise the bar for a team of BIEs in analytics best practices, governance, and AI/ML application. Qualifications: •Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field •Master's degree in an advanced technical degree field Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!