Hiring: Principal AI Solutions Architect, Customer Success Company: Genesys Location: North Carolina, United States Job Posted Time: 2026-09-16 15:55:01 Employment Type: Remote Target Skills & Keywords : AWS, Azure, Change Management, Data Pipeline, Event-Driven, GCP, HIPAA, LLM, NLP, REST, Zoom About the job Experience: •8+ years of industry experience consulting on, implementing, architecting, or supporting enterprise CX, CRM, AI, automation, or experience orchestration platforms Required Skills: •The Principal AI Solutions Architect helps strategic customers turn ambitious AI initiatives into production-ready solutions that improve customer experience, operational performance, and enterprise adoption •. Supporting the newly launched •, this role combines hands-on architecture and rapid prototyping with executive-level customer engagement, technical leadership, and ownership of measurable outcomes •Partner directly with customer business and technology leaders to identify high-value opportunities, shape AI strategy, and design scalable solutions across •Genesys Cloud, agentic AI, conversational AI, automation, data, and enterprise integrations •At Genesys, collaboration, empathy, and innovation shape how we help organizations orchestrate personalized experiences at scale. You will gain strategic enterprise AI exposure and senior leadership visibility •, while influencing initiatives across Customer Success, Product, Innovation, Solution Consulting, Professional Services, and Support. •Own end-to-end technical engagement with strategic customers, translating complex business challenges and customer experience KPIs into scalable AI solutions that deliver measurable value Qualifications: •Demonstrated success designing and deploying enterprise AI, automation, conversational AI, or data-driven solutions in complex customer environments •Strong hands-on experience with modern cloud platforms and architectures, including Genesys Cloud, AWS, Microsoft Azure, Google Cloud Platform, or comparable technologies •Deep expertise in enterprise integration and data patterns, including REST APIs, event-driven architecture, JSON, data pipelines, and LLM service integration •In-depth knowledge of LLM-powered conversational experiences, AI agents, agentic orchestration, workflow design, and enterprise AI integration patterns •Solid functional working knowledge of data governance, security, privacy, and regulatory requirements relevant to enterprise AI and customer experience environments •Strong analytical and critical-thinking skills, with demonstrated ability to connect technical architecture decisions to business outcomes and customer KPIs •Excellent communication and stakeholder engagement skills, including experience advising senior technical leaders, business executives, and cross-functional enterprise teams •Demonstrated ability to operate independently and exercise sound technical judgment in ambiguous, fast-moving customer environments •Bachelor's degree in Computer Science, Information Technology, Data Science, Business, or a related discipline, or equivalent practical experience in CX or AI solution delivery •Operational familiarity with enterprise change management, AI adoption programs, and large-scale technology transformation Compensation: •$134,300 - $236,100 / year •Flexible work environment (work from home / hybrid options) •This role might also be eligible for a commission or performance-based bonus opportunities Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!