Hiring: Premium Support Program Manager Company: Meltwater Location: Chicago, IL Job Posted Time: 2026-09-03 10:42:18 Employment Type: Hybrid Target Skills & Keywords : Program Management, SaaS About the job Experience: •4 years of SaaS experience with cross-departmental experience. Required Skills: •At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry. •Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Let's embark on this journey together in PSPM and make a meaningful difference! •Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives •Be responsible for a portfolio of Enterprise Premium Support clients •Cultivate enduring and meaningful business relationships with clients. •Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges effectively. •Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience. •Partner cross-functionally with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution. Qualifications: •Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role. Compensation: •$46,000 - $75,000 / year •Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!