Hiring: Premium Experience Specialist Company: The New York Racing Association Location: Saratoga Springs, NY Job Posted Time: 2026-09-14 20:02:16 Employment Type: Full-time Target Skills & Keywords : Spring About the job Experience: •2-3 years of experience in event coordination, catering operations, or hospitality management, preferably in a venue, resort, or large-scale environment. •3 years of experience in event coordination, catering operations, or hospitality management, preferably in a venue, resort, or large-scale environment. Required Skills: •Train and onboard new Premium Experience team members on service protocols, operational procedures, and NYRA's hospitality standards. •Collect and analyze guest feedback to identify service trends, gaps, and opportunities for enhancing the premium experience. •Monitor and evaluate guest feedback regarding food and beverage service quality, presentation, and offerings to support continuous improvements. •Supervise premium lobby check-in operations, coordinating guest arrivals and optimizing flow to minimize wait times and maximize service quality. •Supervise premium restaurant Lead Hosts and Hosts, ensuring adherence to service standards and seamless dining room operations. •Resolve premium guest concerns promptly and escalate complex issues to senior leadership as needed to ensure satisfaction. Qualifications: •Bachelor’s degree in Hospitality Management, Event Management, or a related field preferred; equivalent experience considered. •2-3 years of experience in event coordination, catering operations, or hospitality management, preferably in a venue, resort, or large-scale environment. •Strong client service and communication skills with the ability to manage multiple clients and events simultaneously. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!