Hiring: Premium Client Solutions Specialist Company: Care.com Location: Dallas, TX Job Posted Time: 2026-09-10 11:56:07 Employment Type: Hybrid Target Skills & Keywords : Salesforce About the job Experience: •5 years of experience in a customer service role, preferably in a fast-paced environment. •Minimum 5 years of experience in a customer service role, preferably in a fast-paced environment. Required Skills: •Issue Resolution & Troubleshooting: Promptly and accurately address client inquiries and resolve issues related to our products or services. •Inbound Communication Management: Respond to client calls, emails, and other communication channels in a professional and timely manner. •Detailed Record Keeping: Accurately document all client interactions and issue resolutions in our CRM system (Salesforce preferred). •Information Provision: Provide clear and comprehensive information to clients regarding our products, services, and policies. •Escalation Management: Escalate complex issues to appropriate internal teams while maintaining clear communication with the client. •Process Adherence: Adhere to established service level agreements and company procedures to ensure consistent and high-quality support. •Client Feedback Collection: Gather client feedback and identify opportunities for service improvement. •Team Collaboration: Work collaboratively with team members to ensure efficient workflow and knowledge sharing. Qualifications: •Proven Customer Service Experience: Minimum 5 years of experience in a customer service role, preferably in a fast-paced environment. •Excellent Communication Skills: Strong verbal and written communication skills with the ability to explain complex information clearly. •Problem-Solving Ability: Demonstrated ability to analyze problems, identify solutions, and implement them effectively. •Empathy and Patience: Ability to understand and address client concerns with empathy and patience. •Detail-Oriented: Strong attention to detail and accuracy in documenting client interactions and issue resolutions. •Technical Proficiency: Proficiency in using CRM systems (Salesforce preferred), Google suites and other relevant software applications. •Team Player: Ability to work effectively in a team environment and contribute to a positive work culture. •Adaptability: Ability to adapt to changing priorities and 1 handle multiple tasks simultaneously. •Monday - Friday 10:30am - 7:00PM CT •2801 N Central Expressway Dallas Texas 75204 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!