Hiring: Pre-Access Associate Company: TriHealth Location: Norwood, OH Job Posted Time: 2026-09-10 14:34:08 Employment Type: Full-time Target Skills & Keywords : Epic Systems, Microsoft Excel About the job Experience: •1 - 2 years Customer Service (Required) •2 years Customer Service (Required) Required Skills: •Join TriHealth as a Pre-Access Associate! •In this fast‑paced, customer‑focused role, you’ll use standardized scripting and Epic workflows to maintain compliance, educate patients on benefits and costs, and connect them with financial resources when needed. Your commitment to accuracy, service, and teamwork helps TriHealth continue providing compassionate, reliable care to the community. •TriHealth Norwood location at: 4600 Wesley Ave, Cincinnati, OH •No Holiday or On Call Commitment •Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections. •Follows scripting including consistently using AIDET+P, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers. •Meets departmental targets for accuracy and avoiding critical errors •Meets departmental targets for handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue assignments. Qualifications: •High School Diploma or GED (Required) •Excellent verbal and written skills •Medical terminology required within first year of employment if not already taken Compensation: •Competitive benefits and rewards package •TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!