Hiring: Practice Manager SAP Cloud Managed Services Company: Johnson Technology Systems Inc Location: Reston, VA Job Posted Time: 2026-09-12 12:51:25 Employment Type: Remote Target Skills & Keywords : AWS, Azure, Change Management, GCP, Program Management, SAP, Stakeholder Management About the job Experience: •15 years of overall SAP and enterprise technology experience, including substantial leadership responsibility in managed services, AMS, or cloud delivery operations. •Minimum 15 years of overall SAP and enterprise technology experience, including substantial leadership responsibility in managed services, AMS, or cloud delivery operations. Required Skills: •Lead end-to-end delivery operations for SAP Cloud Managed Services across customer accounts, including service governance, operational reviews, delivery assurance, escalation management, and continuous improvement. •Own service delivery performance against SLAs, KPIs, contractual commitments, and customer expectations, with clear accountability for service quality, availability, response, and resolution metrics. •Oversee SAP operational services spanning SAP S/4HANA, HANA, SAP Basis, application support, monitoring, incident management, problem management, change management, release coordination, and service transition activities. •Provide executive leadership for diverse delivery teams across technical operations, cloud infrastructure, SAP administration, service management, and support functions. •Act as the senior point of contact for critical incidents, major escalations, service recovery, and executive stakeholder communication during service disruptions. •Build and maintain strong relationships with customers, internal leadership, to support seamless delivery execution and issue resolution. •Drive ITIL-aligned operational rigor across incident, problem, change, service request, and governance processes to improve stability and predictability of service outcomes. •Lead capacity planning, resource forecasting, utilization management, and operational reporting to ensure scalable and efficient service delivery. Qualifications: •Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline; advanced degree preferred. •Proven experience leading large-scale SAP managed services, SAP cloud operations, enterprise application support, or related service delivery organizations. •Thorough grounding in SAP technologies, including SAP architecture, SAP Basis, SAP HANA, SAP S/4HANA, integrated enterprise landscapes, and operational support models. •Strong knowledge of cloud platforms and delivery models, including at least one major hyperscaler such as AWS, Microsoft Azure, or Google Cloud, as well as hybrid cloud operations. •Demonstrated expertise in IT service management disciplines, including incident, problem, change, release, and SLA management within enterprise support environments. •Strong vendor and partner management experience across complex delivery ecosystems. •Proven ability to perform under tight deadlines, manage competing priorities, and deliver consistently in high-availability environments with stringent SLAs. •Excellent executive communication, stakeholder management, negotiation, and decision-making skills. •SAP, ITIL, cloud platform, or project/program management certifications preferred. •Commercial awareness related to managed services contracts, scope governance, service profitability, and renewal support. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!