Hiring: Practice Assistant Company: Midi Health Location: San Francisco, CA Job Posted Time: 2026-09-16 19:20:40 Employment Type: Full-time / Remote Target Skills & Keywords : EMR, HIPAA, Prior Authorization, Slack About the job Required Skills: •Clinical Documents & Chart Management •Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action. •Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols. •Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols. •Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop. •Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process. Qualifications: •Proficiency with EMR systems (Athena) and Slack/multiple communication platforms •Strong organizational skills with high attention to detail •Excellent written and verbal communication •Healthcare terminology and HIPAA compliance knowledge •Basic technical proficiency (videoconference tools, telehealth platform troubleshooting) •Certified Medical Assistant Administrative (CMAA) or equivalent •Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations •Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows •Empathetic, patient‑facing communication with clarity and courtesy •Self‑starter with strong initiative and protocols mindset Compensation: •Flexible work environment (work from home / hybrid options) •Health, dental, and paid time off benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!