Hiring: POS Support, Associate Company: Shift4 Location: Center Valley, PA Job Posted Time: 2026-09-16 11:06:01 Target Skills & Keywords : Microsoft Office About the job Experience: •2+ years of technical support/troubleshooting experience. Required Skills: •Listen attentively to customer needs and concerns; demonstrate empathy while building rapport. •Identify and resolve terminal/POS system issues through logical troubleshooting. •Analyze call logs to identify trends and underlying problems. •Provide solutions by guiding merchants through corrective steps. •Research and resolve credit card terminal issues for merchants and external sales partners. •Receive and resolve inbound calls, emails, chats, tasks, and tickets. •Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public. •Complete projects under tight deadlines while managing competing priorities. Qualifications: •High school diploma or equivalent required. •Excellent listening, written, and verbal communication skills. •Strong problem-solving skills with attention to detail. •Demonstrated capacity to handle multiple tasks simultaneously in a fast-paced call center environment. •Demonstrated capacity to interact and coordinate with other departments. •Adaptable to change and creative in problem-solving. •Proficient in relevant computer applications. •Bilingual (English/Spanish) is a plus but not required. •Knowledge of customer service core principles and practices. •Operational familiarity with Microsoft Office Suite. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!