Hiring: Policy Support Specialist, Ads & Monetization Ops Company: Spotify Location: San Francisco, CA Job Posted Time: 2026-09-09 17:56:37 Employment Type: Full-time Target Skills & Keywords: Policy Enforcement, Ads & Monetization Operations, Content Moderation, Ad Review, Process Improvement, Workflow Development, Escalation Management, Quality Programs, Training, Data Analysis, Cross-functional Collaboration, Change Management, Vendor Management, Salesforce, SQL, AI-enabled Tools Experience: - 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area - Experience developing new workflows, improving processes, and turning operational challenges into practical solutions Required Skills: - Serve as a subject matter expert on ads and monetization policies and enforcement workflows - Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management - Improve operational efficiency and quality through process improvements, tooling enhancements, and root-cause solutions - Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies - Monitor, triage, and resolve high-profile or time-sensitive escalations with clear communication to partners including Sales, advertisers, and cross-functional teams - Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches - Communicate clearly and synthesize complex information for different audiences, including during sensitive or time-critical escalations - Work effectively with cross-functional partners and independently manage priorities and solve problems - Strong analytical skills using qualitative and quantitative information to identify patterns and inform decisions - Adaptable and comfortable working through changing priorities and ambiguity - Comfortable reviewing sensitive or potentially disturbing content - Fluent in English - Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools is helpful Qualifications: - 2+ years of experience in operations supporting ad review, content moderation, policy enforcement, or a related area - Proven experience developing workflows and improving processes - Strong communication and cross-functional collaboration skills - Strong analytical and problem-solving abilities - Adaptability in ambiguous and changing environments - Comfort with reviewing sensitive content - Fluency in English - Experience with external vendors, Salesforce, SQL, or AI-enabled tools is a plus Compensation: - Base range: 82,652–118,075 USD, plus equity - Benefits include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!