Hiring: Policy Support Specialist, Ads & Monetization Ops Company: Spotify Location: New York, NY Job Posted Time: 2026-09-09 17:56:37 Employment Type: Full-time Target Skills & Keywords: Policy Enforcement, Ads & Monetization Operations, Content Moderation, Ad Review, Trust & Safety, Process Improvement, Workflow Development, Escalation Management, Data Analysis, Cross-functional Collaboration, Vendor Management, Salesforce, SQL, AI-enabled Tools, Change Management, Training & Quality Programs Experience: - 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area - Experience developing new workflows, improving processes, and turning operational challenges into practical solutions - Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools is helpful Required Skills: - Serve as a subject matter expert on ads and monetization policies and enforcement workflows - Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management - Improve operational efficiency and quality through process improvements, tooling enhancements, and root-cause solutions - Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies - Monitor, triage, and resolve high-profile or time-sensitive escalations with clear communication to partners including Sales, advertisers, and cross-functional teams - Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches - Participate in occasional weekend or holiday on-call coverage and travel when needed Qualifications: - Strong communication skills with the ability to synthesize complex information for different audiences, including during sensitive or time-critical escalations - Ability to work effectively with cross-functional partners and independently manage priorities and solve problems - Strong analytical skills with the ability to use qualitative and quantitative information to identify patterns and inform decisions - Adaptable and comfortable working through changing priorities and ambiguity - Comfortable reviewing sensitive or potentially disturbing content as part of the work - Fluent in English Compensation: - Base range: 82,652–118,075 USD, plus equity - Benefits include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!