Hiring: Platinum Travel Consultant - Travel & Concierge Experience - Sunrise, FL Company: American Express Location: Sunrise, FL Job Posted Time: 2026-09-10 02:13:23 Employment Type: Hybrid Target Skills & Keywords : Express, Make About the job Experience: •1+ year of experience delivering exceptional customer service in a premium, luxury, or hospitality-focused environment (e.g., luxury retail, fine dining, hotels, concierge, or similar). Required Skills: •This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. •Deliver world-class customer service in an in-bound, high-volume travel call servicing environment. •Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements •Understand our Card Member's needs through consultation to deliver innovative and extraordinary interactions. •Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel itineraries. •Communicate new and existing product offerings and value propositions relevant to the Card Member •Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand. Qualifications: •1+ year of experience delivering exceptional customer service in a premium, luxury, or hospitality-focused environment (e.g., luxury retail, fine dining, hotels, concierge, or similar). •Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment. •Passion for exceeding customer expectations and creating memorable experiences. •Strong verbal communication and active listening skills, with the ability to adapt conversations to the situation and each Card Member's communication style. •Demonstrated proficiency in navigating multiple computer applications, Microsoft Office, personal devices, and emerging AI-driven technologies to efficiently manage work and deliver exceptional customer experiences. •Geography knowledge with ability to locate continents, countries, and key travel destinations world-wide. •Demonstrated curiosity, adaptability, resilience, and a positive attitude, with commitment to continuous learning, embracing change, and trying new approaches. •Demonstrated capacity to succeed in a result focused environment, with a healthy desire to meet and exceed goals. •You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week. •Previous experience in travel, hospitality, tourism, concierge services, or travel itinerary planning, with a strong focus on delivering exceptional customer service and creating seamless travel experiences. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!