Hiring: Platform Technical Support Specialist Company: Lyra Health Location: United States Job Posted Time: 2026-09-11 10:43:44 Target Skills & Keywords : Jira, Mixpanel, SQL Server, Salesforce, Sentry, ServiceNow, Zendesk About the job Experience: •Chromebook support knowledge Required Skills: •We’re looking for an exceptional Technical Support Specialist to join our team. We care deeply about making a difference in people’s lives and hope you do, too! We are looking for an individual who enjoys digging into technical issues, communicating and teaching others about tech-related processes, and learning on a daily basis. •Note: This role will be responsible for supporting our West Coast provider and client operational hours. Candidates located in PST are preferred. •Own the ticket queue: triage and response to inbound support requests per internal ticket SLAs during West Coast provider and client operational hours (9AM-5PM PST) •Serve as the front-line support for our providers and/or clients •Manage Technical FAQ articles •Answer specific programmatic questions where possible •Troubleshoot specific software and hardware issues •Triage more complex questions or issues to the appropriate teams internally Qualifications: •Strong technical support background: support of users, applications and multiple systems •Excellent communication skills that are audience appropriate •Ticketing system expertise (i.e.. Zendesk, ServiceNow) •Adept at managing ticket queues, requester communications, ticket response SLAs •Demonstrated capacity to learn the platform in terms of overall architecture and expected functions •Skilled at troubleshooting issues remotely -- both hardware and platform-related •Adept at deciphering user-level experience issues vs. bugs within the platform •Jira-Atlassian exposure (or equivalent) to report issues, monitor releases, etc. •Basic understanding of SQL Server database Compensation: •$68,000 - $93,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!