Hiring: Platform Team Lead, Digital Platforms Company: Thrive Location: Sarasota, FL Job Posted Time: 2026-09-15 11:20:59 Target Skills & Keywords : Agile, AutoCAD, CAD, Digital Transformation, JavaScript, OAuth, REST, SOAP, Scrum, ServiceNow, Stakeholder Management, Workday About the job Experience: •7+ years of IT experience, including a minimum of 5 years of ServiceNow development and architecture experience, with a track record of leading end-to-end solution design, custom application development, and developer mentorship Required Skills: •Lead and mentor the ServiceNow platform team — providing development best practices, technical coaching on scripting, code reviews (including work delivered by partners and internal developers), and enforcement of coding standards and architectural guidelines — while fostering a culture of high performance, collaboration, and continuous learning •Serve as a hands-on, servant leader, dedicating roughly 50% of time to direct development •Lead the development lifecycle end to end — requirements gathering, solution design, configuration, customization, testing, documentation, and deployment — using both Agile and Waterfall practices •Architect and design scalable ServiceNow solutions, translating business, functional, and technical requirements into solution designs, architecture documentation, and ServiceNow roadmaps aligned with platform best practices •Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting; integrate ServiceNow with enterprise systems (e.g., Workday, ADP, ERP, HRIS, and third-party tools) via REST/SOAP, MID Server, and JDBC •Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, CSM, and other modules •Maintain and support a domain-separated ServiceNow environment, ensuring proper data segregation, delegated administration, and tenant-level configuration across customer domains •Ensure 24x7 availability, performance, security, compliance, and governance of the platform — monitoring instance health and usage, troubleshooting complex issues, performing performance tuning, and supporting capacity planning Qualifications: •Deep expertise across ServiceNow ITSM, CSM, CMDB, ITOM, and Domain Separation, including Discovery, Service Mapping, Custom Application development, UI Builder, and Now Assist •Strong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting •Proven experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks •Strong working knowledge of core ServiceNow components: Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and Release Management •Demonstrated track record in platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and maintaining instance governance •In-depth knowledge of upgrade strategies, security models, access controls, and compliance requirements •Knowledge of MID Server, LDAP, SSO, OAuth, and web services integration •Skilled in Agile/Scrum and DevSecOps practices, with excellent problem-solving, communication, and stakeholder management skills and strong executive presence •Availability to support a 24x7 platform, including participation in an on-call/pager rotation covering nights and weekends, and willingness to work extended support hours for upgrades, deployments, and critical incidents •Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree a plus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!