Hiring: Platform Strategy & Support, Renters Company: Chubb Location: Philadelphia, PA Job Posted Time: 2026-09-12 14:54:07 Target Skills & Keywords : Agile, Confluence, Digital Transformation, Embedded Systems, Jira, LLM, Microsoft Excel, Postman, Project Management, Quality Assurance, REST, RESTful, SQL, Scrum, Stakeholder Management, Stripe, User Experience About the job Experience: •10+ years of experience in insurance or insurtech operations, with direct exposure to Personal Lines/P&C policy servicing (issuance, non-pay cancellation, reinstatement, endorsements, renewals). •5 years defining or operating technology-enabled workflows for digital distribution partners — insurtech, MGA, or embedded insurance environments — API and partnership onboarding a plus. Required Skills: •Report to the VP, Renters and Valuables Domain. •Enable new product offerings and coordinate with internal stakeholders across multiple software products. •Own the Policy Administration System (PAS) for the business — define the integration roadmap, features, and functionality, and prioritize based on business need, opportunity, and technology/resource cost. •Lead the implementation of product changes and new product launches — from scoping through go-live — whenever an existing product is adjusted or a new one is added. •Become an expert in consumer-facing web applications, internal web applications, and RESTful APIs. •Define and prioritize product features and requirements based on business and customer needs, with an explicit lens on what a HENRY client needs from a modern policy experience. •Act as the voice of the customer and advocate for user experience improvements across the service teams. •Ensure compliance with regulatory and security requirements. Qualifications: •A critical thinker who is open-minded and analytical, and who enjoys solving complex problems. •Someone who relates well with people — diplomatic and constructive, but willing to challenge the status quo. •Energized by building new solutions or fixing broken processes; always looking for the next opportunity to improve. •Comfortable with ambiguity and rapid change. •Highly competent, creative, and self-motivated, with a genuine eagerness to learn and excel in a fast-paced environment. •Not constrained by traditional approaches — open to new ways of working. •Fluent in how a policy actually moves — comfortable getting into the weeds of servicing workflows (non-pay cancellation, reinstatement, endorsements, renewals), not just managing a backlog about them. •Data-driven by instinct — pulls the numbers to test a hypothesis before backing a platform or process decision. •Autonomy is a way of life — operates at peak capacity when given a vision and the rest is green field opportunity for strategic execution. •3–5 years defining or operating technology-enabled workflows for digital distribution partners — insurtech, MGA, or embedded insurance environments — API and partnership onboarding a plus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!