Hiring: Platform Consultant, Company: Verint Location: United States Job Posted Time: 2026-09-11 12:24:59 Target Skills & Keywords : Azure, Data Warehouse, GCP, Machine Learning, Snowflake About the job Experience: •10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner. Required Skills: •Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience. •Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success. •Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI. •Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the “platform of choice” for their contact center. •Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams. •Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform. •Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge. •Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform. Qualifications: •Bachelor's Degree or equivalent work experience. •Five (5) to Seven (7) years' of experience in AI and Data Science. •Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition. •Excellent skills leading internal stakeholders. Can operate as a natural leader – based on SME and business acumen/knowledge – to lead internal functions in creating the best possible value proposition for our customers. •Knowledge of contact center solutions is an advantage. •Solid functional working knowledge of the data ecosystems such CRMs, CDPs, and ERPs. •Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake. •Strong analytical and critical thinking skills. •Excellent customer service and leadership skills. •Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!