Hiring: Pharmacy Support Account Manager Company: Liberty Software Location: Grapevine, TX Job Posted Time: 2026-09-11 12:59:34 Employment Type: On-site Target Skills & Keywords : Financial Planning About the job Experience: •2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar) •Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar) Required Skills: •Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks •Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts •Diagnose and resolve software-related issues efficiently, escalating complex cases when needed •Accurately document all interactions and actions in tracking software •Provide guidance to configure software and computer settings to meet each client’s unique needs •Ensure timely and successful delivery of solutions by collaborating with internal teams •Communicate clearly with clients about ticket status, purchases, and requests •Assist with high-severity requests or issue escalations as needed Qualifications: •Pharmacy Technician certification and retail pharmacy knowledge a plus •Bachelor’s degree in business, communications, computer science, or related field preferred •Professional, friendly, and patient demeanor essential •Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks •Strong multitasking, organizational, and time management skills •Detail-oriented with strong typing and documentation abilities •Excellent listening and critical thinking skills •Solid basic computer skills and proven ability to quickly master new software applications •100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost •Family coverage available with Liberty contributing 50% of the premium Compensation: •100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!