Hiring: Pharmacy Contact Center Manger (Hybrid) - Orange, CA Company: Alignment Health Location: Orange, CA Job Posted Time: 2026-09-09 18:07:24 Employment Type: Hybrid Target Skills & Keywords : Compliance About the job Experience: •Required: 5+ years of experience managing pharmacy-focused contact center operations, or related experience. •Preferred: Experience in managed care, Medicare Part D, or pharmacy quality programs. •Strongly Preferred •Understanding pharmacy operations, providers, members, and medication adherence. •Managing work that directly impacts Part D Star measures. •Leading a large team of pharmacy technicians. •Establishing credibility with technicians and improving morale. •Prior experience in a pharmacy/provider environment. Required Skills: •Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations in a call center environment. •Monitor team performance and provide coaching, feedback, and development opportunities. •Conduct performance evaluations and support corrective action processes as needed. •Translate strategic goals into actionable workflows for the technician team. •Foster a culture of accountability and continuous learning through coaching, mentoring, and performance feedback. •Collaborate with the Sr. Manager, Pharmacy Technicians to implement workflow improvements and operational policies. •Ensure compliance with departmental procedures and regulatory requirements. •Support audit readiness and ensure technician documentation meets internal standards. •Assist in resolving issues related to claims processing, member/provider correspondence, and PBM interactions. •Work cross-functionally to enhance workflows and improve pharmacy quality outcomes, Star performance, and member satisfaction. •Support various pharmacy programs and campaign activities. •Participate in departmental meetings and contribute to quality improvement initiatives. •Participate in PBM oversight meetings and quality control monitoring. •Other duties and projects not listed above •Supervisory Responsibilities Qualifications: •This is a Hybrid role; our managers are onsite 2-3 times per week. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!