Hiring: People Operations Program Manager – People Systems & Process Design Company: Waymo Location: Mountain View, CA Job Posted Time: 2026-09-09 17:59:47 Employment Type: Full-time Target Skills & Keywords: People Operations, People Technology, Service Management, ServiceNow HRSD, ServiceNow Configuration, Knowledge Management, Workflow Design, Systems Thinking, Workday, AI & Self-Service, Virtual Agents, Automated Routing, Machine Learning, Project Management, Data Privacy, GDPR, Role-Based Access Controls, Process Design Experience: - 10+ years in People Operations, People Technology, or Service Management - Proven track record of mapping complex, manual human processes into automated digital workflows - Experience connecting workflows across People CoE tools and systems (e.g. Workday) - Experience building or optimizing virtual agents, automated routing, or machine-learning-driven search utilities - Ability to lead cross-functional global initiatives, balance competing priorities, and manage stakeholder expectations across People and IT - High comfort level managing sensitive People data with a strong understanding of role-based access controls and global privacy compliance (e.g., GDPR) Required Skills: - Deep, hands-on experience with ServiceNow HRSD, including configuration, knowledge management, and workflow design - ServiceNow certifications (like CIS-HR, CSA or CAD certifications) - Systems Thinking - AI & Self-Service Literacy - Project Management Skills - Data & Privacy Mindset - Execute routine administrative configurations in ServiceNow HRSD, including updates to People case templates, assignment rules, and user criteria - Design, test, and adjust lifecycle events and People service workflows - Maintain and govern global knowledge management standards - Partner with the Digital Transformation team on AI-enabled initiatives such as virtual agents, NowAssist, automated case triage, and guided workflows - Translate complex policies into technical workflows, troubleshoot bugs, and project-manage system upgrades from discovery to deployment - Champion the pragmatic adoption of emerging People technologies while balancing security, governance risks, and user-experience friction Qualifications: - 10+ years in People Operations, People Technology, or Service Management - ServiceNow Expertise: Deep, hands-on experience with ServiceNow HRSD, including configuration, knowledge management, and workflow design - ServiceNow certifications (like CIS-HR, CSA or CAD certifications) - Systems Thinking: A proven track record of mapping complex, manual human processes into automated digital workflows, and connecting workflows across People CoE tools and systems (e.g. Workday) - AI & Self-Service Literacy: Experience building or optimizing virtual agents, automated routing, or machine-learning-driven search utilities - Project Management Skills: Ability to lead cross-functional global initiatives, balance competing priorities, and manage stakeholder expectations across People and IT - Data & Privacy Mindset: High comfort level managing sensitive People data with a strong understanding of role-based access controls and global privacy compliance (e.g., GDPR) - Act as an internal process-design consultant to the broader People Team Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!