Hiring: PEO Client Advocate Company: Paychex Location: West Henrietta, NY Job Posted Time: 2026-09-03 14:16:46 Employment Type: Full-time About the job Experience: •3 years of experience in relationship management or customer service experience role. Required Skills: •Performs an in-depth business needs analysis during client interactions and through business assessments and action plans. Evaluate a client's suite of products and make any recommendations to ensure their business needs are met and promote revenue growth and retention. •Serves as a liaison between clients and the PEO to resolve clients' concerns, escalate issues where appropriate, ensure clients' requests, and questions are addressed and the loop is closed, and oversees service issues by leveraging internal partners for quick resolution. •Ensures ongoing client satisfaction and high client retention by leveraging the PEO value proposition and participating in client satisfaction and retention-oriented programs. •Maintains current knowledge of Paychex products and services and ensures that the client understands the full value of our PEO offerings by providing client education. •Partners and works directly with members of the leadership team to research and resolve high-level client concerns. Works under strict deadlines and confidentiality requirements to address client concerns promptly and to protect client satisfaction and revenue. •Initiates and fosters process improvement through partnership in all areas and levels of the organization. Acts as a lead and participant in team and Service initiatives. Keeps team apprised of projects and ensures successful execution of assigned projects and deliverables. Qualifications: •Associate's Degree - Required •Bachelor's Degree - Preferred •Provide outstanding service and build trusted relationships. •Drive innovation in our products and services and continually improve our processes. •Work in partnership and support each other. •Be personally accountable and deliver on commitments. •Treat each other with respect and dignity. •We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!