Hiring: Payments Analyst Company: Clark Associates Location: Lancaster, PA Job Posted Time: 2026-09-15 12:17:56 Employment Type: Remote Target Skills & Keywords : AI, Microsoft Office About the job Experience: •2+ years of experience in accounts receivable, payments processing, or financial operations. Required Skills: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Cash Application Management: Responsible for the timely and accurate processing of payments; oversee and lead initiatives as it relates to cash application, optimize alternative payment streams and addressing backlogs through appropriate action. •Variance Resolution: Oversee and resolve payment variances, working collaboratively with customers, Collection Analysts and Account Support teams. Track and analyze variance trends to implement preventative measures and improve payment accuracy. •Customer Experience Enhancement: Ensure that payment-related interactions, including resolving disputes and processing refunds, are handled professionally and efficiently, maintaining positive customer relationships while minimizing operational disruptions. •Process Improvement and Optimization: Identify bottlenecks and inefficiencies within the payments process and recommend improvements to automate, streamline, and enhance payment workflows. Specific attention placed on alternative payment streams. •Cross-Departmental Collaboration: Serve as the liaison between the Accounts Receivable, Account Management, and Account Support teams, as well as other departments, to promptly resolve payment-related issues and customer inquiries. •Reporting Tools: Develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends. •System and Workflow Enhancements: Partner with Treasury, Accounts Receivable, and Development teams, to continue scaling the cash application AI system and related workflows. Develop and document workflows and controls to ensure consistency, accuracy, and seamless customer experience. Qualifications: •Work is performed while sitting/standing and interfacing with a personal computer. •Requires the ability to communicate effectively using speech, vision, and hearing. •Requires the regular use of hands for simple grasping and fine manipulations. •Requires occasional bending, squatting, crawling, climbing, and reaching. •Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs. •Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. •Access to a home router and modem. •A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible). •A valid, physical address. PO Boxes are not supported, as a physical address is required for you to receive your computer equipment. •The desire and ability to work and communicate with other team members via chat, webcam, etc. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!