Hiring: Patient Services Representative Company: Cabaletta Bio Location: Philadelphia, PA Job Posted Time: 2026-09-13 13:12:44 Employment Type: Hybrid Target Skills & Keywords : GDPR, HIPAA, Project Management About the job Experience: •2+ years of experience in patient services, or a related healthcare/biotech/pharma role. Required Skills: •Serve as the primary point of contact between internal teams and external clinical sites regarding patient status and journey milestones. •Coordinate with clinical site staff (investigators, coordinators, nurses) to gather, confirm, and relay patient-specific information needed to progress the patient journey. •Own end-to-end visibility of individual patient timelines, from initiation through product delivery/administration. •Provide regular status updates to internal stakeholders and, where appropriate, to clinical sites regarding patient progress. •Partner with Manufacturing teams to confirm production scheduling, batch status, and any manufacturing-related updates that impact patient timelines. •Liaise with Quality teams to monitor release timelines, quality holds, deviations, or compliance issues that could impact delivery to the patient. •Facilitate timely communication across these groups to ensure alignment on critical path activities and resolve conflicts or delays. •Ensure all patient journey activities are conducted in accordance with applicable regulatory, quality, and company compliance requirements. Qualifications: •Bachelor's degree in life sciences, healthcare administration, business, or related field (or equivalent experience). •Demonstrated ability to coordinate across multiple internal functions (e.g., clinical, manufacturing, supply chain, quality). •Strong organizational and project management skills, with the ability to manage multiple patient timelines simultaneously. •Excellent written and verbal communication skills; comfortable interfacing with clinical site staff and internal stakeholders at varying levels. •High attention to detail and comfort working within regulated environments. •Operational familiarity with manufacturing scheduling, supply chain logistics, or quality/regulatory processes in a biotech or pharmaceutical setting. •For more information, please visit https://www.cabalettabio.com/join-our-crew •Our most important asset is our people, and we offer competitive benefits, PTO, and stock option plans. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!