Hiring: Patient Service Specialist - Orthopedics - Full Time Company: Guthrie Location: Cortland, NY Job Posted Time: 2026-09-12 14:42:26 Target Skills & Keywords : HIPAA About the job Experience: •Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Required Skills: •Lead and oversee greeting every patient in a courteous, professional, and timely manner every Time. •Lead and oversee answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information. •Lead and oversee scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management. •Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record. •Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines. •Lead and oversee daily cash‐out and balancing in accordance with the Patient Cash Control Policy. •Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays. •Adheres to departmental and organizational policies and attends meetings/huddles as required. Qualifications: •High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. •Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!