Hiring: Patient Relations Specialist Company: University of Utah Health Location: Salt Lake City Metropolitan Area Job Posted Time: 2026-09-10 11:28:22 Target Skills & Keywords : Epic Systems, Patient Scheduling About the job Experience: •1 year of experience in a healthcare or customer service role. Required Skills: •Greets and assists patients and visitors with check-in, completing all necessary registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and point-of-service payments. •Communicates clearly to clinic staff, providers, and care teams, to support a smooth process and positive experience for everyone. •Schedules appointments, including follow-up visits, ensuring coordinated visits with doctors, radiology, and labs when needed. Manages waitlist or basic referral coordination as needed. •Manages phone communications by answering calls, addressing voicemails, and handling telephone encounters efficiently. •Reconciles appointment statuses, closes and reconciles cash drawers, and ensures accurate financial reporting. •Assists patients with self-registration and arrival processes (MyChart & kiosks), educates them on forms and requirements, and troubleshoots any issues. •Assists with completing questionnaires and obtaining applicable release forms, guides patients to correct areas, and provides wayfinding support. •Reviews and works to refine scheduling to optimize appointments and ensure accuracy. Qualifications: •Basic understanding of clinic scheduling, registration, and referral processes in Epic •Basic knowledge of insurance entry and verification processes in Epic. •Operational familiarity with patient tools such as MyChart & kiosks. •Excellent communication and interpersonal skills. •Strong organizational and time management skills. •Demonstrated capacity to handle financial transactions accurately. •Demonstrated capacity to multitask and manage multiple responsibilities efficiently. •Demonstrated capacity to provide clear instructions and guidance to patients. •Demonstrated capacity to facilitate effective communication between patients and clinical teams. •High school diploma or equivalent. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!