Hiring: PATIENT EXPERIENCE OFFICE MANAGER - Company: UNM Hospital Location: Albuquerque, NM Job Posted Time: 2026-09-12 13:47:22 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, Project Management About the job Experience: •3 years directly related experience Proficient in the use of Microsoft Office and database applications Advanced analytical, communication and problem-solving skills •5 years healthcare experience 1-3 years’ experience leading teams in hospital/healthcare environment Performance Improvement methodologies, tools, systems including LEAN Methodology and IHI Model for Improvement Bilingual English, Spanish •No or min hazard, physical risk, office environment Required Skills: •The Patient Experience Manager is directly responsible for, coordinating and executing the implementation of the UNM Health System’s patient experience strategic plan. This includes strategies, initiatives and standards to continually enhance the care experience of our patients and families to promote loyalty to the system. •Provide strategic direction and leadership to accomplish results in all patient experience areas by development of programs, methods and initiatives to influence employee engagement and well-being •Consult and work closely with organizational leadership, administration, department leaders, patient experience stakeholders and staff to implement programs relating to patient experience goals. 3. Provide coaching, consulting and training on evidence based best practices to employees and physicians at all levels of the organization •Operationalize patient experience tactics and best practices including but not limited to AIDET, Commit to Sit, Patient and Family Journey Mapping, Leader Rounding, Bedside Shift Report, etc •Work in partnership within all entities across the Health System to share and educate on the concepts of patient and family engagement, quality and safety, patient experience and patient relations •Able to demonstrate excellent communication and presentation skills along with the ability to influence the work of teams. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment •Solid functional working knowledge of CAHPS and other patient experience surveys/metrics and CMS guidelines regarding the recording and utilization of patient experience results •MANAGE - Manage large scope, highly complex projects, diverse workgroups, data gathering and reporting with organization-wide visibility and impact; demonstrate ability to function independently using strong time management and organizational skills Qualifications: •Master's Degree Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!