Hiring: Patient Engagement Specialist Company: Implicity Location: New York, NY Job Posted Time: 2026-09-10 14:08:43 Employment Type: Full-time / Remote Target Skills & Keywords : AI, HIPAA, Microsoft Office About the job Experience: •1-2 years of customer service, patient support, healthcare call center, or medical office experience. •1-2 years of experience in cardiac device monitoring, cardiology, electrophysiology, or remote patient monitoring. •2 years of customer service, patient support, healthcare call center, or medical office experience. •2 years of experience in cardiac device monitoring, cardiology, electrophysiology, or remote patient monitoring. Required Skills: •The ideal candidate is patient-focused, highly organized, and comfortable providing technical support and education while maintaining exceptional customer service. •Krissy, Head of Customer Success, US •Conduct welcome calls for newly enrolled patients. •Educate patients on the purpose and benefits of remote monitoring. •Ensure patients understand transmission schedules and monitoring expectations. •Remote Monitoring Connectivity Management •Daily monitoring of connectivity and transmission status. •Identify patients with disconnected or inactive monitors. Qualifications: •High school diploma or GED required. •Minimum 1-2 years of customer service, patient support, healthcare call center, or medical office experience. •Minimum 1-2 years of experience in cardiac device monitoring, cardiology, electrophysiology, or remote patient monitoring. •Strong communication and interpersonal skills. •Demonstrated capacity to explain technical information in patient-friendly language. •Proficiency with Microsoft Office and healthcare software applications. •Strong organizational and multitasking abilities. •Demonstrated capacity to work independently in a fast-paced environment. •Associate's or Bachelor's degree in healthcare administration, communications, or related field. •Knowledge of EMRs/EHRs and CRM systems. Compensation: •Extensive coverage, including dental & vision, financed at 90% by Implicity (70% for dependents) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!