Hiring: Patient Collections Billing Team Lead, Company: UnitedHealth Group Location: Chelmsford, MA Job Posted Time: 2026-09-10 10:46:17 Employment Type: Full-time Target Skills & Keywords : Medical Billing, Microsoft Excel, Microsoft Office About the job Experience: •18 years of age OR older •2+ years of experience working with third party billing practices •1+ years of Supervisor / Team Lead / SME experience Required Skills: •Implements operational procedures and systems in accordance with established guidelines ensuring customer service and business needs are met. May implement minor modifications to standard procedures. Reviews exceptions and changes with supervisor. Monitors staff understanding of current procedures and ensures procedures are implemented correctly •Distributes work according to ever changing daily, weekly and monthly business needs. Monitors that work is completed as assigned and re-directs staff as needed. Monitors call center phone queues to ensure that calls are being handled according to standards •Maintains a high level of competence in assigned functions within the medical billing department including registration, self-pay collections and call center operations •Proficiently processes all assigned registration and billing office work queues including patient, charge, account, and credit work queues •Assigned to process complex or multifactorial work queues. Handles special assignment requests from third parties and customers including tracking and managing reconciliation data and data analysis as needed •Investigates more complex inquiries and issues that involves outreach to patients, health plans, third party entities and internal practice staff. Provides feedback to staff and supervisor to promote understanding and learning for all staff •Is the point person for patient inquiries, problems and complaints and handles escalated matters to closure •Provides feedback to staff as needed to reduce errors and meet financial targets, performance goals and customer service standards. Performs corrections and provides feedback to staff as assigned Qualifications: •High School Diploma / GED OR equivalent work experience •Must be 18 years of age OR older •Demonstrated capacity to work full-time, Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm, 2 in office days and 3 from home. It may be necessary, given the business need, to work occasional overtime. •Reside within commutable distance to the office at 228 Billerica Road Chelmsford, MA 01824. •Demonstrated capacity to keep all company sensitive documents secure (if applicable) •Required to have a dedicated work area established that is separated from other living areas and provides information privacy •Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!