Hiring: Patient Advocate Company: Tactile Medical Location: Minneapolis, MN Job Posted Time: 2026-09-10 11:24:54 Target Skills & Keywords : Medical Billing, Medicare, Microsoft Excel, Prior Authorization About the job Experience: •3 – 5 years of customer service, call center, or healthcare experience Required Skills: •Respond to inbound patient inquiries via phone, chat, text and email •Initiate outbound patient contact, part of the rental reauthorization process, to obtain information for continued authorization of Tactile products in an active rental cycle •Support patient continuum of care from Tactile Medical’s basic pump (Entre) to the Flexitouch in alignment with payer policy requirements •Initiate outbound patient contact to determine treatment response and satisfaction with use of our medical device(s) •Explain reimbursement processes, gather thorough and detailed medical information to advance prior authorization, appeal or self-pay •For patients whose insurance has changed throughout the order process or billing cycle, will initiate outbound contact to advise patients of cost impacts and other considerations •Document patient contact in an accurate, timely and concise manner for use by other internal departments •Provide prompt and professional response to patients that report product or service dissatisfaction that requires additional review, evaluation or investigation Qualifications: •Bachelor’s degree or equivalent work experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!