Hiring: Patient Advocate Company: Erlanger Location: Chattanooga, TN Job Posted Time: 2026-09-15 14:38:37 About the job Experience: •At least three years experience in patient care, service recovery, or grievance management Required Skills: •Visits patients to establish a rapport with the patient and family to learn what is the most important to them in their hospital experience. •Communicates with patients (including those who may be demanding or escalated) who have concerns, complaints, grievances, or general feedback about their care and experience. •Assesses patient or family questions and concerns and develops a plan to address needs. •Communicates information to appropriate team in appropriate time frames to meet patient or family questions, concerns, and/or expectations. •Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff and departments. •Documents patient and guest concerns in eSafe, including actions taken to resolve the issue and the outcome. •Composes professional letters or e-mails to patients and visitors according to the terms of the Erlanger grievance policy. •Utilizes a high degree of judgement, prioritization, problem-solving and decision-making to complete a comprehensive review of patient concerns, including activating appropriate level of Service Recovery processes and procedures to increase patient satisfaction. Qualifications: •Minimum education: A.A. degree or three years experience in a health-related profession. •Bachelor's degree Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!